When you receive bad/poor customer service…what do you do?

Receiving poor customer service is somewhat unacceptable. More so if you have paid for a service and aren’t receiving it.

Paul is enduring such customer service pain and has blogged about it here.

Companies need to understand the power of the Internet – and whilst it’s a current medium, the power of the blog should never be under-estimated.

The effect that bad publicity can have on your search engine rankings can be devastating. One need only search for “company name+suck” to realise why. See what I mean here.

Here’s another example.

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