Receiving poor customer service is somewhat unacceptable. More so if you have paid for a service and aren’t receiving it.
Paul is enduring such customer service pain and has blogged about it here.
Companies need to understand the power of the Internet – and whilst it’s a current medium, the power of the blog should never be under-estimated.
The effect that bad publicity can have on your search engine rankings can be devastating. One need only search for “company name+suck” to realise why. See what I mean here.
Here’s another example.