{"id":739,"date":"2007-10-20T00:31:41","date_gmt":"2007-10-19T23:31:41","guid":{"rendered":"http:\/\/www.craigmurphy.com\/blog\/?p=739"},"modified":"2007-10-20T00:31:41","modified_gmt":"2007-10-19T23:31:41","slug":"when-you-receive-badpoor-customer-servicewhat-do-you-do","status":"publish","type":"post","link":"https:\/\/www.craigmurphy.com\/blog\/?p=739","title":{"rendered":"When you receive bad\/poor customer service&#8230;what do you do?"},"content":{"rendered":"<p>Receiving poor customer service is somewhat unacceptable.  More so if you have paid for a service and aren&#8217;t receiving it.<\/p>\n<p>Paul is enduring such customer service pain and has blogged about it <a href=\"http:\/\/segala.com\/blog\/carphone-warehouse-is-a-liar\/\">here<\/a>.<\/p>\n<p>Companies need to understand the power of the Internet &#8211; and whilst it&#8217;s a current medium, the power of the blog should never be under-estimated.<\/p>\n<p>The effect that bad publicity can have on your search engine rankings can be devastating.  One need only search for &#8220;company name+suck&#8221; to realise why.  See what I mean <a href=\"http:\/\/www.google.co.uk\/search?sourceid=navclient&#038;aq=t&#038;ie=UTF-8&#038;rlz=1T4GZHZ_enGB233GB234&#038;q=carphone+warehouse+suck\">here<\/a>.<\/p>\n<p>Here&#8217;s another <a href=\"http:\/\/www.google.co.uk\/search?sourceid=navclient&#038;ie=UTF-8&#038;rlz=1T4GZHZ_enGB233GB234&#038;q=don+coyote+country+pursuits\">example<\/a>.<\/p>\n<p>Technorati Tags: <a href=\"http:\/\/technorati.com\/tag\/carphone+warehouse\" rel=\"tag\">carphone warehouse<\/a>, <a href=\"http:\/\/technorati.com\/tag\/customer+service\" rel=\"tag\">customer service<\/a>, <a href=\"http:\/\/technorati.com\/tag\/poor+service\" rel=\"tag\">poor service<\/a>, <a href=\"http:\/\/technorati.com\/tag\/poor+customer+service\" rel=\"tag\">poor customer service<\/a>, <a href=\"http:\/\/technorati.com\/tag\/bad+service\" rel=\"tag\">bad service<\/a>, <a href=\"http:\/\/technorati.com\/tag\/bad+customer+service\" rel=\"tag\">bad customer service<\/a>, <a href=\"http:\/\/technorati.com\/tag\/search+engine+rankings\" rel=\"tag\">search engine rankings<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Receiving poor customer service is somewhat unacceptable. More so if you have paid for a service and aren&#8217;t receiving it. Paul is enduring such customer service pain and has blogged about it here. Companies need to understand the power of the Internet &#8211; and whilst it&#8217;s a current medium, the power of the blog should &hellip; <a href=\"https:\/\/www.craigmurphy.com\/blog\/?p=739\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">When you receive bad\/poor customer service&#8230;what do you do?<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20,19],"tags":[],"class_list":["post-739","post","type-post","status-publish","format-standard","hentry","category-on-blogging","category-opinion"],"_links":{"self":[{"href":"https:\/\/www.craigmurphy.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/739","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.craigmurphy.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.craigmurphy.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.craigmurphy.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.craigmurphy.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=739"}],"version-history":[{"count":0,"href":"https:\/\/www.craigmurphy.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/739\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.craigmurphy.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=739"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.craigmurphy.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=739"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.craigmurphy.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}